iCall – Makes calling easy on the iPod Touch

icall iconiCall has been around for about half a decade, and has helped over 3 million people make free calls over VoIP to landlines, cell phones, etc. While iCall’s computer software had been exclusive to Windows computers, they recently released a free iPod Touch and iPhone application that enables users to make VoIP calls over WiFi (no calling over 3G due to Apple restrictions). Sounds good, especially for iPod Touch users, but is it too good to be true? More after the break…

Background

icall browseriCall itself is a VoIP service that allows free ad-supported calling to the US and Canada, with the option of paying for a “Total Access” ($9.99 USD a month) service that allows more flexibility and features within iCall.

Originally, the iCall service was exclusive to the PC. Now, however, the service is still the same, but is available through: the iCall app from the App Store, and also through your web browser (via a flash web widget). Unfortunately, the makers of iCall have not released a version of their software for Mac OS X, but they did say they are working to do so.

Registering for iCall

icall registerUpon opening iCall, you will be asked to pick one [of four] account types, one of which is totally free. The other three are “paid” memberships, requiring some service fees. The most notable, iCall’s”Total Access” allows you to unlock:

  • iCall’s voicemail feature,
  • discounted international calling rates,
  • and more on your device.

photo-2After choosing which service you want and registering a username and password, you will be asked to place a “verification call” (a call to a US landline) with your mobile phone. This call has to be made to “prevent abuse of the iCall” (direct quote), and so the person you call with the iCall app will see your actual cell phone number in their caller-id.

Calling with the iCall App

To call someone, you are required to be connected to a Wi-Fi hotspot, even if your iPhone is utilizing 3G or Edge connection. iPod Touch users need a mic to talk, but can still call without it.

icall dialpadThe iCall application on the iPod Touch and iPhone makes it easy to call whoever you need to call. Calling simply involves either:

  • Dialing the desired telephone number on the on-screen dialpad
  • Selecting a person from your contacts

which is really just like a regular cell phone.

icall incallThe in-call screen has the ability to: mute, bring up the dialpad (for automated calls), search your contacts, and [of course] end the call. All of these features are useful, but there are some glitches with the in-call dialpad. For example, the dialpad would only register 1 number per call, meaning that typing in number extensions wouldn’t be possible.

One thing you may not like about iCall is the fact that you cannot call other iCall accounts. This means that you cannot use this application a full alternative to the very popular Skype service, which has an iPhone app that allows you to call other Skype users for free, and landlines and cellphones for cheap rates.

iphone icallUse for iPhone

While this application may not seem useful for iPhone users at first, a feature that iPhone users may like is: the ability to switch 3G or Edge cellular calls over to WiFi. This feature may be great if cell service becomes minimal and strong WiFi “just happens” to be available. And while I was not able to try this feature (being an iPod Touch owner), I have heard that this feature works “alright”.

Call Experience

The call experience is okay with iCall. Even though the app has many good features, there are many problems that you may experience when using iCall, such as:

  • Calls take at least ten seconds to start up (which is a bit slow)
  • Call quality isn’t the best. On both sides of the call, the sound is muffled, but clear enough to comprehend most of what you hear.
  • At times, the person you call may hear static on their side of the line. It can be so bad that the static over-shadows your voice, rendering the call pointless.
  • You cant receive calls without paying for the total access account

Conclusion

Overall, iCall is a very good application, and despite its problems, its still worth getting. For one, its a free application that allows you to call people in the US and Canada for free. Many VoIP services (like Skype) required a paid service to call landlines and cell phones. Second, aside from the voice quality, most of the call problems rarely happen, and should not hinder your call experience that often. More importantly, this totally free application can allow you to use your iPod Touch as a phone, and in that sense, it does its job really well.

iCall is available on the iTunes App Store for free. [iTunes Store Link]

Comments

veeranAugust 22nd, 2009 at 11:30 pm

ya umm i caant get verification call

veeranAugust 22nd, 2009 at 7:30 pm

ya umm i caant get verification call

TCKellerAugust 24th, 2009 at 8:26 pm

After choosing which service you want and registering a username and password, you will be asked to place a “verification call”

There is not a method to place a call from an IPod Touch. So I an unable to get past this step. Am I missing something simple??

TCKellerAugust 24th, 2009 at 4:26 pm

After choosing which service you want and registering a username and password, you will be asked to place a “verification call”

There is not a method to place a call from an IPod Touch. So I an unable to get past this step. Am I missing something simple??

Wise101September 1st, 2009 at 10:08 pm

just use your home phone number guys!! lol same prob. here.

Wise101September 1st, 2009 at 6:08 pm

just use your home phone number guys!! lol same prob. here.

weener dawggyOctober 6th, 2009 at 1:13 pm

what i did was i selected the option free calling or somethin like that and then i made my account then to verify i dialed the number it told me to dial and then my account was verified.
by the way i use my home phone. every single time i call someone it always works!!!

weener dawggyOctober 6th, 2009 at 1:13 pm

o ya and im using ipod touch. works perfectly!!

weener dawggyOctober 6th, 2009 at 9:13 am

what i did was i selected the option free calling or somethin like that and then i made my account then to verify i dialed the number it told me to dial and then my account was verified.
by the way i use my home phone. every single time i call someone it always works!!!

weener dawggyOctober 6th, 2009 at 9:13 am

o ya and im using ipod touch. works perfectly!!

rangOctober 20th, 2009 at 12:54 pm

‘verification call’ —> is there a way to change the number used for verification call. i accidentally used my friends number to test this application and he is getting all the incoming calls. is there a way to change this setting for free calls on icall.

thanks.

rangOctober 20th, 2009 at 8:54 am

‘verification call’ —> is there a way to change the number used for verification call. i accidentally used my friends number to test this application and he is getting all the incoming calls. is there a way to change this setting for free calls on icall.

thanks.

NicoleeeOctober 25th, 2009 at 6:49 pm

uhmm , i want to know if you upgrade to total access do you still need wifi to call ?

NicoleeeOctober 25th, 2009 at 2:49 pm

uhmm , i want to know if you upgrade to total access do you still need wifi to call ?

DianiNovember 5th, 2009 at 10:51 pm

tengo mi cuenta, cuando me pide la llamada de verificacion no puedo marcarla porque me dice que la marcacion no es la correcta, que hago para solucionar ese problema

DianiNovember 5th, 2009 at 6:51 pm

tengo mi cuenta, cuando me pide la llamada de verificacion no puedo marcarla porque me dice que la marcacion no es la correcta, que hago para solucionar ese problema

AustinNovember 9th, 2009 at 6:01 pm

I have an iPhone with no calling service and that iss y I got icall how do u place verification call on iPhone with no service?

AustinNovember 9th, 2009 at 10:01 pm

I have an iPhone with no calling service and that iss y I got icall how do u place verification call on iPhone with no service?

BalajiNovember 9th, 2009 at 10:38 pm

In my Itouch ,i could see a ITOUCH muted mic,so no one is able to listen to my words

Can some tell me how to unmute

BalajiNovember 9th, 2009 at 6:38 pm

In my Itouch ,i could see a ITOUCH muted mic,so no one is able to listen to my words

Can some tell me how to unmute

BenlindaNovember 14th, 2009 at 8:40 pm

i want to know how to change the number on icall.

BenlindaNovember 14th, 2009 at 4:40 pm

i want to know how to change the number on icall.

DriipNovember 17th, 2009 at 6:48 am

Ya if your verification doesn’t go through you must wait 5-10 mins then restart the app and you will get a new varification number call that number including the 1 and the area code from either your cellular device or home phone and it takes 10 seconds to verify your call will end automatically and you will recieve a message on your itouch.

DriipNovember 17th, 2009 at 2:48 am

Ya if your verification doesn’t go through you must wait 5-10 mins then restart the app and you will get a new varification number call that number including the 1 and the area code from either your cellular device or home phone and it takes 10 seconds to verify your call will end automatically and you will recieve a message on your itouch.

DriipNovember 17th, 2009 at 6:52 am

If you are usig an itouch and your microphone shows up muted 1) Make sure your using the new headphones with the mic and volume control 2) Make sure it’s plugged in all the way. If your mute is still on you haven’t got the new headphones.

DriipNovember 17th, 2009 at 2:52 am

If you are usig an itouch and your microphone shows up muted 1) Make sure your using the new headphones with the mic and volume control 2) Make sure it’s plugged in all the way. If your mute is still on you haven’t got the new headphones.

codyDecember 20th, 2009 at 4:17 pm

i got this app yesterday and used my cell phone to do the verification call (i have an ipod touch) yesterday it worked great but now it wont connect! anyone know how to fix?

codyDecember 20th, 2009 at 12:17 pm

i got this app yesterday and used my cell phone to do the verification call (i have an ipod touch) yesterday it worked great but now it wont connect! anyone know how to fix?

PhoebeDecember 29th, 2009 at 6:44 pm

I want to change the number the app uses from my house phone to my cell but I can’t figure out how help please.

PhoebeDecember 29th, 2009 at 2:44 pm

I want to change the number the app uses from my house phone to my cell but I can’t figure out how help please.

DoodleboopJanuary 24th, 2010 at 11:01 pm

He guys I was just wondering when you use Icall to call someone does it charge the person your calling long distance?

DoodleboopJanuary 24th, 2010 at 7:01 pm

He guys I was just wondering when you use Icall to call someone does it charge the person your calling long distance?

thaiFebruary 8th, 2010 at 2:46 am

i cant verify my icall and the number it gave me was a wrong number

thaiFebruary 7th, 2010 at 10:46 pm

i cant verify my icall and the number it gave me was a wrong number

KassandraFebruary 9th, 2010 at 11:24 pm

Mm;kaaay questionn,
well i have this iCall thinq on my iPod touch
Okkaay When i Call Someone I Can Hear Them But They
Cant Hear Me Does Anybody Know Why?

KassandraFebruary 9th, 2010 at 7:24 pm

Mm;kaaay questionn,
well i have this iCall thinq on my iPod touch
Okkaay When i Call Someone I Can Hear Them But They
Cant Hear Me Does Anybody Know Why?

larryFebruary 27th, 2010 at 12:54 am

what is icalll extension?

larryFebruary 26th, 2010 at 8:54 pm

what is icalll extension?

OliviaMarch 6th, 2010 at 12:10 pm

I purchased Total Access, will my calls last more than 5 minutes?

OliviaMarch 6th, 2010 at 8:10 am

I purchased Total Access, will my calls last more than 5 minutes?

supergusApril 11th, 2010 at 2:50 pm

ok. i made a verification call and it says im good to go. but when i make a call the other end cant hear me. i have a itouch 3g 64 gig and im using the headphones that came with it so i know they are the right ones. any ideas??

supergusApril 11th, 2010 at 10:50 am

ok. i made a verification call and it says im good to go. but when i make a call the other end cant hear me. i have a itouch 3g 64 gig and im using the headphones that came with it so i know they are the right ones. any ideas??

TobyApril 26th, 2010 at 8:45 pm

I Have icall on my ipod touch i hate it i cant get any calls to the number i payed for plus i can only call a very few people with cell phones this is the 2nd number they gave me and still dont work right. so i think pay a little more and get something that works right

TobyApril 26th, 2010 at 4:45 pm

I Have icall on my ipod touch i hate it i cant get any calls to the number i payed for plus i can only call a very few people with cell phones this is the 2nd number they gave me and still dont work right. so i think pay a little more and get something that works right

HelpMay 27th, 2010 at 6:29 pm

how long can you call for on the itouch? is your time limited? will someome please respond to this and tell me

HamadJune 20th, 2010 at 1:32 pm

I have an iPod touch 8G and I can call people but people can not call me cause I don’t know my number plz help me get my number and remember I have an iPod toch not an iPhone.

HamadJune 20th, 2010 at 9:32 am

I have an iPod touch 8G and I can call people but people can not call me cause I don’t know my number plz help me get my number and remember I have an iPod toch not an iPhone.

VirtualAnarchyJune 27th, 2010 at 7:31 pm

Ipod -> ICall -> ICall Verification -> iCall for the Web -> Done =) Keeps Your Cell or Home number private.

VirtualAnarchyJune 27th, 2010 at 3:31 pm

Ipod -> ICall -> ICall Verification -> iCall for the Web -> Done =) Keeps Your Cell or Home number private.

MoJuly 20th, 2010 at 6:45 pm

Is the Icall unlimited calls and minutes?

MoJuly 20th, 2010 at 2:45 pm

Is the Icall unlimited calls and minutes?

rogerAugust 5th, 2010 at 8:48 am

I tried this app a few times and after the registration call, I never got any message so I simply can’t use it.
Is there any other way to authenticate this app to an iPhone?

Thanks

RayAugust 28th, 2010 at 12:02 am

OK I have the answer!
Download the desktop version install and then activate the account by using the desktop version to make the call, no long distance chargers, and by the way it only takes about two seconds

RayAugust 27th, 2010 at 8:02 pm

OK I have the answer!
Download the desktop version install and then activate the account by using the desktop version to make the call, no long distance chargers, and by the way it only takes about two seconds

lamisaSeptember 14th, 2010 at 4:17 am

does it have a microphone headphones

TAMARANovember 11th, 2010 at 10:52 pm

CAN I CHANGE MY NUMBER?

Seth SmithNovember 12th, 2010 at 7:13 pm

I would recommend searching more info of this online in major search engines, due to I personally don’t and never have been in possession of an iPod touch.

NikkiNovember 14th, 2010 at 10:11 am

It is give us a number on icall??????

KijostyleDecember 6th, 2010 at 9:34 pm

[Ipod Touch 4G 64GB 4.1 / Jailbroken] [iCall Application]

My only issue was the Pick A Number screen. It doesn’t show me a list of numbers to pick from? I am guessing its temporary server side problems? I’m confident it will be resolved shortly, as they have “thousands” of people using their software at any given time. I have made tons of outgoing calls. It works great if your around a solid internet connection! People can only call me at the default 646 area code number as of now. Because I wasn’t able to “pick a number”….

Their website sucks it hard!
Support is slow.
App has tons of bugs as of now. (12/07/2012)

I am sure that in a year… this app will have gone through major renovations for the release of the newest gen of I-Phone/I-Touch. Then there will be a final version/app. By then it will not be $9.95 a month … It will continue down the path of a typical cell phone plan…. growing over $30 or $50 or even higher a month.

The cost is no big deal. The real cons are:

1) Having no internet connection to call off of/from
2) App is buggy
3) No speakerphone (voice in)(voice out – you could just unplug the mic real quick and let the other person talk via speakerphone)
4) Can’t call someone else’s Icall #
5) Can’t call 911 – THIS IS A BIG DEAL PEOPLE (BETTER HAVE YOUR LOCAL AREA NUMBERS TO YOUR LOCAL POLICE DEPT.)
6) On bad internet connections you will have choppy calls (like vonage)
7) Calls don’t get picked up properly. App is glitchy still.

I agree with Seth also. The only good APPLE hardware/software is something that has been totally pirated-hacked-out-de-compiled-and-re-compiled until its not CRAPPLE anymore.

Any VoIP service is going to suck if you don’t have good solid internet. If your using your internet connection for other things like : surfing the web, uploading files via ftp://, playing xbox360 or PS3 games online, laptops connected, netflix, etc. Your connection/ experience will get worse.

All in all, I turned an Ipod Touch 4G 64GB 4.1 into an Iphone.
With no contract or other bullshit to think about. Right now $10.00 a month is a good deal…. But only for someone who is often sitting in a room with a strong signal from an unencrypted wireless connection (unsecured wireless internet).

KijostyleDecember 6th, 2010 at 9:38 pm

App has tons of bugs as of now. (12/07/2010)*

jacksonFebruary 17th, 2011 at 9:57 pm

this app sucks, wish in this day in this technology age that someone could actually get this stuff working very well not just glitchy and crappy. why did i spent $10 on this crap.

ATaittMarch 6th, 2011 at 12:03 pm

My Ipod touch 8GB is sayin Error Registering please restart. I restarted it bout 4 times , end up deleting the app and re-installin it. I have the max amount of bars for my network connection. I don’t kno what else to do…should i wait on the error registering pg for 5-10 mins and restart it from there?

TomMay 2nd, 2011 at 5:22 pm

do you have to include the plus sign before the 1 when dialing the verification number

CameronJune 15th, 2011 at 1:14 pm

I have That.

MoeAugust 3rd, 2011 at 5:41 pm

hey, how do i change my number ?



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